Refund policy
Return & Refund Policy
Last updated: July 2026
At PrintFluence, every product is custom-made especially for you after your order is placed. Because our products are printed on demand, we encourage you to review your order carefully before completing your purchase.
Damaged, Defective, or Incorrect Items
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 30 days of the delivery date.
Please email us at:
Include:
- Your order number.
- A clear description of the issue.
- Clear photos showing the problem.
After reviewing your claim, we will arrange an appropriate solution, which may include a replacement or a refund when applicable.
Lost Packages
If your package appears to be lost during shipping, please contact us within 30 days after the estimated delivery date.
We will investigate the shipment with the shipping carrier and our fulfillment partner before determining the appropriate resolution.
Returns
Because all products are made specifically for each customer, we do not accept returns for:
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Buyer mistakes in shipping information after production has started
- Personalized or custom-made products unless they arrive damaged or defective
Please review product descriptions, sizing charts, and shipping information carefully before placing your order.
Exchanges
We do not offer direct exchanges.
If your order qualifies due to a manufacturing defect or fulfillment error, we will provide an appropriate solution after reviewing your request
Order Cancellations
Orders enter production shortly after they are placed.
For this reason, cancellation or modification requests cannot be guaranteed once production has started.
If you need assistance, please contact us immediately after placing your order, and we will do our best to help whenever possible.
Refunds
If a refund is approved, it will be issued to your original payment method.
Refunds are typically processed within 10 business days after approval. Depending on your payment provider or bank, additional processing time may be required before the funds appear in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Orders returned because of an incorrect or incomplete shipping address provided by the customer may require additional shipping charges before reshipment.
European Union Customers
If your order is delivered to a country within the European Union, you may have additional rights under applicable consumer protection laws.
• You have the right to request a return within 14 days of receiving your order.
• After your return request has been approved, you must ship the item back within 14 days.
• Once we receive and inspect the returned item, any approved refund will be processed within 14 days using the original payment method.
• To start a return request, please sign in to your customer account and use the available return request option.
These rights apply only where required by applicable European Union consumer protection laws and complement this Return & Refund Policy.
Exemption for Custom and Personalized Products
Please note that the 14-day right of return does not apply to products
that are made to your personal specifications or clearly personalized
(such as custom-printed apparel and accessories). This exemption is
provided under Article 16(c) of EU Directive 2011/83/EU on consumer rights.
Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: info@printfluence.net
Phone & WhatsApp: +966544451338